It helps to know: what product you are shipping, where it is coming from and going to, approximate weight or volume, and any regulatory requirements you are aware of (FDA, TISI, etc.). However you can also contact us without this information and we will guide you through what we need.

Once we receive your documents and details, we can begin the customs and freight process immediately. For new clients, we usually complete the onboarding and first assessment within 1–2 business days of your first contact.

Both. We work with registered businesses of all sizes and with individual importers. If you are an individual importing goods into Thailand for the first time, we can also assist you with company registration and obtaining an import licence.

Yes — all initial consultations and quotes are free and without obligation. We will assess your shipment, explain the process and costs involved, and give you a clear breakdown before you decide to proceed.

Our team communicates in Thai, English, Hindi, and Nepalese. This allows us to serve clients from Thailand, South Asia, the Indian subcontinent, and international English-speaking markets without language barriers.

Yes — for the fastest response, WhatsApp (+66 81 645 0898) and LINE (ID: pra-kaz) are monitored throughout the day including some hours outside standard office hours for urgent shipment queries. For formal documentation, email is preferred.